Beheramoda Refund & Replacement Policy

At Beheramoda, we want you to love your purchase! However, if for any reason you’re not completely satisfied, we offer the following refund and replacement policy.

1. Refund Policy

We accept returns and offer refunds under the following conditions:

  • Return Window: You can request a return within 30 days from the date of purchase.
  • Condition of Items: All returned items must be unused, unwashed, and in their original packaging with tags attached.
  • Non-Refundable Items: Items marked as “final sale” or “non-returnable” on the product page are not eligible for a refund.
  • Refund Process: Once we receive your return and confirm its condition, we will process your refund within 7-10 business days. The refund will be issued to the original payment method.

2. Replacement Policy

If you receive a defective or incorrect item, we are happy to offer a replacement:

  • Eligible Products: If the item is defective, damaged, or incorrect (wrong size, color, or style), please contact us within 7 days of receiving your order.
  • Request Process: To initiate a replacement, please contact our customer service team with your order number and clear photos of the damaged or incorrect product.
  • Replacement Shipping: Once the issue is verified, we will send you a replacement at no additional cost.
  • Replacement Limitations: If the item is no longer in stock, we will offer you a full refund or a store credit, based on your preference.

3. How to Return an Item

To return an item, please follow these steps:

  • Step 1: Contact our customer service team at [email address] or call [phone number] to initiate the return process.
  • Step 2: Provide your order number and the reason for the return.
  • Step 3: Once your return is approved, we will send you return instructions and a prepaid shipping label (if applicable).

4. Shipping & Handling

  • Return Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
  • Replacement Shipping: If the return is due to an error on our part, we will cover the shipping costs for the replacement.

5. Damaged or Lost Items

  • If your order arrives damaged or is lost during shipping, please notify us within 7 days of receipt, and we will assist in resolving the issue.
  • We may require photo evidence of the damage or loss to proceed with a claim.

6. International Returns

International orders are eligible for return; however, customers will be responsible for return shipping costs. Please note that customs duties and taxes are non-refundable.

7. Contact Us

If you have any questions or concerns about our refund or replacement policy, please contact us at:

  • Email: [email address]
  • Phone: [phone number]
  • Website: [website URL]

We’re committed to ensuring your satisfaction with every BeheraModa purchase!